Stranon is a small software business based in London, United Kingdom. Email: hello@stranon.com.
30 days, no questions asked
If an app isn’t right for you, you can ask for a full refund within 30 days of buying it. You don’t need to give a reason.
How to ask
- Bought on stranon.com: go to paddle.net, find your order with the email you used, and request a refund. Or write to hello@stranon.com with your order number and we’ll arrange it.
- Bought on the Mac App Store: refunds are handled by Apple, at reportaproblem.apple.com.
Refunds go back to the card or account you paid with. Paddle usually processes them within a few days; your bank may take longer to show it.
After a refund
The licence key is cancelled. Please remove the app; future updates won’t accept the key.
After 30 days
If something is wrong with an app, write to us anyway. If it is faulty or doesn’t do what we said, you are entitled to a fix, a replacement or a refund under consumer law, whenever you bought it.
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds.